Terms of Use

These Terms of Use (“Terms”) govern your access to and use of https://www.creativeupaay.com (the “Website”), operated by Cinnovate Solutions (OPC) Private Limited, doing business under the brand name Creative Upaay (“Creative Upaay”, “Company”, “we”, “us”, or “our”).

Our registered office is located at 415, 4th Floor, Fortune 80 Building, University Road, Udaipur, Rajasthan, India – 313001.

By accessing or using our Website, submitting an enquiry, requesting a consultation, communicating with us through the Website, or using any services or digital products made available through it, you (“you”, “your”, or “User”) acknowledge that you have read and understood these Terms and agree to be bound by them, to the extent applicable to your use.

If you do not agree with these Terms, please discontinue your use of the Website.

These Terms should be read together with our Privacy Policy and any other policies applicable to the relevant services or products. Where you engage us under a separate written agreement, that agreement will govern the specific matters addressed in it and will prevail over these Terms in the event of a conflict.

Creative Upaay is a technology and design company that helps businesses build AI Native solutions to help their company automate their workflows.

Our offerings may include, without limitation:

• Artificial intelligence (AI) consulting, strategy, and implementation.
• AI-native product development, AI agents, and intelligent automation.
• Custom software, web application, and website design and development.
• UI/UX design, branding, graphic design, and visual communication.
• AI-enabled workflow automation, data processing, and business process optimisation.
• Technology solutions for industries such as visa and immigration, education, legal services, government tenders, manufacturing, and other business sectors.
• Maintenance, technical support, integrations, and related professional services.

The Website provides information about our Company, capabilities, projects, services, and products, and may enable visitors to contact us, schedule consultations, request proposals, or access other features.

Unless expressly stated otherwise, the Website is not itself an offer capable of acceptance that creates a binding contract for the provision of professional services. A client engagement will ordinarily be governed by a separate proposal, Statement of Work (SOW), master services agreement, order form, invoice, or other written agreement accepted by both parties.

We reserve the right to modify, discontinue, expand, or restrict any service, feature, or offering, subject to applicable law and any binding agreement with an existing client.

The Website is intended primarily for businesses, organisations, professionals, and individuals evaluating or using our services.

By using the Website or entering into an engagement with us, you represent that:

1. You are legally competent to enter into the relevant arrangement under applicable law.
2. If you are acting on behalf of a company or organisation, you have the authority to represent and bind that entity.
3. The information you submit to us is accurate, complete, and not misleading.
4. Your use of the Website and our services will comply with applicable laws and regulations.

You must not use the Website to engage in fraudulent, unlawful, deceptive, or unauthorised activities.

You may access and use the Website for lawful purposes, including learning about our services, evaluating our capabilities, contacting us, and conducting legitimate business enquiries.

You agree not to:

• Copy, reproduce, republish, distribute, sell, or commercially exploit Website content without our prior written permission, except where permitted by law.
• Scrape, crawl, harvest, or extract information from the Website using automated tools without our written authorisation, except for permitted activities such as standard search engine indexing.
• Attempt to gain unauthorised access to the Website, its servers, databases, accounts, or connected systems.
• Interfere with the Website’s operation, security, availability, or integrity.
• Introduce malware, malicious code, or other harmful material.
• Submit false, fraudulent, misleading, defamatory, or unlawful information.
• Impersonate another person or misrepresent your identity, affiliation, or authority.
• Use the Website in a way that infringes intellectual property, privacy, confidentiality, or other rights of any person.
• Use our Website or services to violate applicable laws, contractual obligations, or third-party rights.

We may investigate suspected misuse and take reasonable steps to protect the Website, our Company, our clients, and third parties, including restricting or suspending access where appropriate.

Unless otherwise stated, all intellectual property rights in the Website and its original content are owned by or licensed to Cinnovate Solutions (OPC) Private Limited.

This includes, without limitation, the Creative Upaay name and branding, logos, text, graphics, illustrations, website layouts, visual designs, original materials, source code, and other content made available through the Website.

You may not reproduce, modify, distribute, publicly display, reverse engineer, commercially exploit, or create derivative works from such materials without our prior written consent, except where permitted by applicable law.

Nothing in these Terms grants you ownership of, or any licence to, our trademarks, proprietary technology, or other intellectual property beyond the limited right to access and use the Website as permitted by these Terms.

Client names, logos, testimonials, and other third-party materials displayed on the Website remain the property of their respective owners and may be used subject to applicable permissions and rights.

Client Deliverables: Ownership of designs, software, source code, AI systems, documentation, and other deliverables developed for a client will be determined by the applicable client agreement. Unless otherwise agreed in writing, these Terms do not transfer ownership of any intellectual property created specifically for a client engagement.

Our pre-existing tools, reusable components, frameworks, libraries, methodologies, know-how, and proprietary technologies remain ours or belong to their respective owners, subject to any licence expressly granted under a separate agreement.

Creative Upaay develops and implements AI-enabled products, software systems, agents, automations, and related technologies. These systems may rely on machine learning models, third-party AI providers, external APIs, data sources, and automated processing.

You acknowledge that AI-generated or automated outputs may be inaccurate, incomplete, outdated, inconsistent, biased, or unsuitable for a particular purpose. AI systems may also produce unexpected results or fail to perform as intended in certain circumstances.

Unless expressly agreed otherwise in a separate written contract:

• AI-generated outputs are provided as decision-support or operational tools and should be reviewed by appropriately qualified personnel before being relied upon for material decisions.
• We do not guarantee that AI systems will be error-free, uninterrupted, completely secure, or capable of achieving a particular commercial or operational outcome.
• AI outputs should not be treated as a substitute for professional legal, immigration, financial, medical, regulatory, or other specialised advice.
• You are responsible for validating outputs, maintaining appropriate human oversight, and deciding whether an output is suitable for your intended use.
• Where our systems integrate third-party AI models or external services, their availability, functionality, limitations, and applicable terms may affect the resulting solution.

For products developed for visa and immigration services, education, law firms, government tenders, manufacturing, or other regulated or high-impact environments, clients remain responsible for ensuring that the relevant processes, decisions, submissions, and outputs comply with the laws and professional requirements applicable to their operations.

Any specific AI performance commitments, accuracy thresholds, validation procedures, or service-level guarantees must be expressly documented in the applicable client agreement.

The Website and our services may contain links to or integrations with third-party platforms, software, payment processors, scheduling tools, hosting providers, AI model providers, analytics services, social networks, or other external services.

These third parties operate independently of Creative Upaay. Unless expressly agreed otherwise, we do not control and are not responsible for their content, availability, security, privacy practices, or terms.

Your use of third-party services may be subject to separate terms, privacy policies, usage restrictions, and fees. You are responsible for reviewing those requirements before using such services.

Where a third-party service is incorporated into a client solution, the responsibilities of each party will be governed by the applicable project agreement and the relevant third-party terms.

When you submit information through our Website, contact forms, consultation requests, feedback channels, or other communication methods, you remain responsible for the accuracy and legality of the information you provide.

You represent that you have the necessary rights and permissions to submit such information and that doing so does not violate any confidentiality obligation, intellectual property right, privacy right, or applicable law.

You grant us a limited, non-exclusive, royalty-free licence to use the information and materials you submit to the extent reasonably necessary to:

• Respond to your enquiries and provide requested information.
• Evaluate and prepare proposals for potential engagements.
• Deliver services you have requested or contracted for.
• Maintain communications, records, and business operations.
• Comply with applicable legal obligations.

We will not treat confidential project materials or personal information as unrestricted marketing material merely because you submit them to us.

We may use testimonials, reviews, case studies, or other identifiable endorsements for promotional purposes only where we have the necessary permission or other lawful basis to do so.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

Information on the Website is provided for general informational purposes and does not constitute a binding proposal, quotation, or commitment to deliver any specific service.

Before commencing a project, we may provide a proposal, quotation, SOW, invoice, master services agreement, or other engagement document setting out the relevant commercial and operational terms.

Depending on the engagement, these documents may specify:

• Project scope, deliverables, milestones, and timelines.
• Fees, payment schedules, applicable taxes, and payment methods.
• Client responsibilities, approvals, and dependencies.
• Intellectual property ownership and licensing.
• Confidentiality, information security, and data processing obligations.
• Acceptance criteria, warranties, support, and maintenance.
• Cancellation, termination, refunds, and liability limitations.

You are responsible for reviewing and accepting the applicable engagement terms before authorising work or making a payment.

Where these Terms conflict with a signed agreement or accepted order governing a specific engagement, the specific agreement or order will prevail for that engagement to the extent of the conflict.

Any changes to the agreed scope, deliverables, or timelines may require written approval and may result in additional fees or revised delivery dates.

Creative Upaay is a brand operated by Cinnovate Solutions (OPC) Private Limited, registered in India. We provide services to clients in India and internationally and may accept payments from customers located in different countries, subject to applicable laws, banking regulations, payment provider requirements, and transaction restrictions.

For questions regarding these Terms, payments, or our services, please contact us using the details below.

For refund or cancellation requests, please refer to our Refund and Cancellation Policy or contact us through our designated support channel.